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Case Studies

Here you can find some timebanking case studies:


Partnership case studies are ones that have been co-produced with our partners.

Timebanking Programme Overview – Surrey County Council and Timebanking UK

As part of Surrey County Council’s Family, Friends and Communities approach, they have been working to establish a network of community led time banks across the county of Surrey with formal partners Timebanking UK. This has been an 18 month project and has enabled the implementation of the infrastructure needed to start up the network, with safeguarding policies, start up materials, software and a training programme all having been delivered by Timebanking UK. There are currently 9 time banks across the different boroughs and districts in Surrey each having a local base where individuals can pop in to sign up and learn more about timebanking. The time banks are actively supported by a wide range of local partners including resident groups, voluntary, community and faith sector groups, local retailers, youth organisations, health partners and the borough and district councils.

Surrey County Council (Tom Davis) will continue to support and develop the Surrey Timebanking network and is assisting with the facilitation of regular network meetings, whilst the time banks remain part of the Timebanking UK South East regional and national time bank networks.

Time banks across the UK have been successful in helping vulnerable or isolated individuals feel valued and supported through making connections with people in their communities whom they would otherwise not have met. Timebanking uses an asset based philosophy where time is the currency and everyone’s time is equal. Time banks are free to join and no money exchanges hands. When those who may feel undervalued in their communities realise they have skills, knowledge and experience, which they can share with others, they naturally feel an increase in self esteem.

Each time bank operates under the working guidelines of Timebanking UK which includes policies on risk and safeguarding whilst a local coordinator ensures that time bank members are treated as individuals and are supported to ensure their time bank experience has a positive impact upon them.

Tom will continue to work with the Council’s Social Care Development Coordinators (SCDCs) and local community partners to support and promote the time banks, as much as possible, as a means of helping Surrey residents remain active, independent and healthy in their communities.


Here we can see case studies that have impact on individuals.


“After having major bowel surgery, I realised that I had limited capacity to undertake every day normal tasks and my mobility was limited. I approached Action for Children service for support in relation to benefits advice, and whilst there I noticed a poster advertising the More Nosh for Dosh group. As cooking was a passion of mine and the venue was close to my home, I was able to attend.

I have been attending the More Nosh 4 Dosh sessions for 8 months. I was approached by Amanda in October about Volunteering through Timebanking.  I have since been supporting families at the group to make meals on a budget, and I was approached to do a small buffet for senior management within Action for Children on the 8th January. I have now banked enough hours on Timebank to look for help with decorating at home. Amanda had spoken to me and suggested that I use my credits by advertising on the Action or Children notice board for a decorator. A match was found the following week and I have now secured a date for other Timebank members to complete the work for me.

I am pleased with the service that I have been given through Timebank and I now have the confidence to approach other community members about what they could gain from Volunteering opportunities”

A current time bank member

Fiona and Frances’ Stories

Fiona is a member of a Time Bank in Scotland, and so far has given 6 hours. She is a full time carer for her husband. Fiona joined the Time Bank to give some time doing something for herself. As a carer she likes the flexible nature of time banking. She can give her time doing something she wants to help with; but she cannot commit to a more regular volunteering role. Fiona has given her time helping school children cross the road safely at a local orienteering event. Fiona has also met up with and gone on a short walk with Frances.

Frances is an 85 year old lady who is extremely socially isolated, she is very anxious about going out on her own. She had a stroke about two years ago and unfortunately has no local family or friends. Her nephew lives in London and arranges her shopping to be delivered weekly. Her nephew visits every few weeks but she doesn’t go out apart from that. Frances was referred to the Time Bank by the local Health Improvement Officer through the Healthy Connections program. The Health Improvement Officer had approached other services, such as the RVS and Food Train; but had been unable to find one that could offer Frances the support she needs for going out for a walk or a coffee, so was pleased that time banking could help.

Fiona has taken Frances out for a short walk. It was just around the block to buy a newspaper; but the difference in Frances was immediately noticeable. Frances said she hadn’t walked that far in years and was really pleased she had been all around the block. Other Time Bank members have visited Frances for short walks and run errands with her such as accompanying her to a Doctor’s appointment, dropping in a prescription and going to the local shops. Frances has even come to a time banking coffee morning for an hour after being picked up by a Time Bank member. She has said she enjoys getting out and meeting people otherwise she would be sat at home on her own all day. Currently Frances receives credit from the Community Pot to allow her to get the help from Time Bank members such as Fiona.

Fiona and Frances – Scottish Time Bank members


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