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Case Studies

Here you can find some timebanking case studies:


Partnership case studies have been co-produced with our partners.

Surrey County Council and Timebanking UK

As part of Surrey County Council’s Family, Friends and Communities approach, the County Council have been working to establish a network of community led time banks across the county of Surrey with formal partners Timebanking UK. This has been an 18 month project and has enabled the implementation of the infrastructure needed to start up the network, with safeguarding policies, start up materials, software and a training programme all having been delivered by Timebanking UK. There are currently 9 time banks across the different boroughs and districts in Surrey each having a local base where individuals can pop in to sign up and learn more about timebanking. The time banks are actively supported by a wide range of local partners including resident groups, voluntary, community and faith sector groups, local retailers, youth organisations, health partners and the borough and district councils.

Surrey County Council (Tom Davis) will continue to support and develop the Surrey Timebanking network and is assisting with the facilitation of regular network meetings, whilst the time banks remain part of the Timebanking UK South East regional and national time bank networks.

Time banks across the UK have been successful in helping vulnerable or isolated individuals feel valued and supported through making connections with people in their communities whom they would otherwise not have met. Timebanking uses an asset based philosophy where time is the currency and everyone’s time is equal. Time banks are free to join and no money exchanges hands. When those who may feel undervalued in their communities realise they have skills, knowledge and experience, which they can share with others, they naturally feel an increase in self esteem.

Each time bank operates under the working guidelines of Timebanking UK which includes policies on risk and safeguarding whilst a local coordinator ensures that time bank members are treated as individuals and are supported to ensure their time bank experience has a positive impact upon them.

Tom will continue to work with the Council’s Social Care Development Coordinators (SCDCs) and local community partners to support and promote the time banks, as much as possible, as a means of helping Surrey residents remain active, independent and healthy in their communities.

Individual stories

Timebanking in action

“After having major bowel surgery, I realised I had limited capacity to undertake everyday tasks and my mobility was limited. I approached Action for Children service for support in relation to benefits advice, and whilst there I noticed a poster advertising the More Nosh 4 Dosh group. As cooking was a passion of mine and the venue was close to my home, I was able to attend.

I’ve been attending the More Nosh 4 Dosh sessions for 8 months. I was approached by Amanda in October about volunteering through Timebanking.  I have since been supporting families at the group to make meals on a budget, and I was approached to do a small buffet for senior management within Action for Children on the 8th January. I have now banked enough hours on Timebank to look for help with decorating at home. Amanda had spoken to me and suggested that I use my credits by advertising on the Action for Children notice board for a decorator. A match was found the following week and I have now secured a date for other Timebank members to complete the work for me.

I am pleased with the service that I have been given through Timebank and I now have the confidence to approach other community members about what they could gain from volunteering opportunities.”

A current time bank member

Fiona and Frances’ stories

Fiona is a member of a Time Bank in Scotland, and so far has given 6 hours. She is a full-time carer for her husband. Fiona joined the Time Bank to give some time doing something for herself. As a carer, she likes the flexible nature of timebanking, as she can’t commit to a regular volunteering role. Fiona has given her time helping schoolchildren cross the road safely at an orienteering event. Fiona has also met up with and gone on a short walk with Frances.

Frances is an 85-year-old lady who is extremely socially isolated and anxious about going out on her own. She had a stroke about two years ago and has no local family or friends. Her nephew lives in London; he arranges a weekly shopping delivery and visits every few weeks. Frances was referred to the Time Bank by the local Health Improvement Officer through the Healthy Connections program. The Health Improvement Officer had approached other services, such as the RVS and Food Train; but had been unable to find one that could offer Frances support for simply going out for a walk or a coffee.

Fiona has taken Frances out for a short walk. It was just around the block to buy a newspaper; but the difference in Frances was immediately noticeable. A delighted Frances said she hadn’t walked that far in years. Other Time Bank members have since supported Frances with walks and errands such as accompanying her to a doctor’s appointment, dropping in a prescription and going to the shops. Frances has even come to a timebanking coffee morning for an hour after being picked up by a member. She says she enjoys getting out and meeting people otherwise she would be sat at home on her own all day. Currently Frances receives credit from her local Time Bank’s Community Pot to allow her to get the help from Time Bank members such as Fiona.

Fiona and Frances – Scottish Time Bank members


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